解决方案

When the machine sold by Sovos Lifting Machinery fails, there are three solutions.

● Make a direct call for after-sales service

● Video online solution

● On-site after-sales service

● Telephone solution

Sovos provides one-stop service to meet customer needs. The telephone technical support service is designed to quickly and correctly deal with the problems of partners, and provide overtime remote telephone technical support outside normal working hours and normal working hours.

Service Overview:

The following ("Service Description") elaborate on the remote service content included in the technical support service of Sovos. Through this support service plan, you can get Sovos technical support services by phone within the time period specified in this service description. Call Sovos quotation orders and other technical support numbers indicated for technical support services.

The above technical support number service is for mainland China. For services in Hong Kong, Macau, Taiwan and other regions, please refer to other regional service instructions.

Telephone technical support service provision

* Service hours are based on Eastern Standard Time (EST)

Customer responsibilities:

If there is any failure of the products sold by Sovos Lifting Machinery, the customer should call the after-sales service phone.

A. Before calling Sovos after-sales service, the customer should prepare the following information:

1. Factory serial number of equipment

2. Device model

3. Product type

4. The user should be at the location of the equipment and follow the guidance of Sovos technicians

B. When communicating with Soworth, the customer should prepare the following information:

1. Detailed description of the fault

2. When conditions permit, prepare fault documentation and equipment fault pictures or videos.

Other important information confidentiality or exclusive rights claims. The customer promises that any information or data provided or sent to Sovos (by phone, mail or other means) is not customer confidential or proprietary.

This service description is subject to and supplements the terms and conditions of the higher-level agreement signed between the customer and Sovos. In the absence of such agreements, this article will be limited by and supplemented by Sovos ’standard terms and conditions of sales, service and technical support. When this article conflicts with such terms or conditions, this article shall prevail. Savos reserves the right to add or modify this article and the products and services described at any time without notice.

● Video online solution

If the product fails, the customer can directly use WeChat or enterprise QQ and other online methods. The on-site support service will be provided in the country and region where the customer requests the service, and it is limited to those countries and regions that are able to provide the products and components purchased by the customer.

Please refer to the quotation for the specific service period. After this period, the online support service needs to be determined according to the Sovos service terms. If additional payment is required, Sovos will notify the customer at the first time. Despite the provision of service years, consumables, batteries and other Sovos consumables and accessories are subject to specific support services.

Service Description:

Most support questions can be answered through Sovos ’online problem diagnosis platform and information resources, such as:

• Like technicians, access to Sovos troubleshooting diagnostic methods, troubleshooting information and frequently asked questions (FAQ) and other reference materials.

• Watch videos of product use, maintenance, maintenance and repair online.

• Join the discussion group to communicate with other customers and professional technicians.

Other important information confidentiality or exclusive rights claims. The customer promises that any information or data provided or sent to Sovos (by phone, mail or other means) is not customer confidential or proprietary.

This service description is subject to and supplements the terms and conditions of the higher-level agreement signed between the customer and Sovos. In the absence of such agreements, this article will be limited by and supplemented by Sovos ’standard terms and conditions of sales, service and technical support. When this article conflicts with such terms or conditions, this article shall prevail. Savos reserves the right to add or modify this article and the products and services described at any time without notice.

● On-site after-sales service solution

On-site service is the service and support provided by Sovos products outside the area of purchase. The service provided is limited to mainland China. When customers encounter problems outside their country or region, they can request global service in any country or region that supports their products. Service rules and parts availability will vary in different countries or regions. Customers should clearly accept the impact of the distance and traffic conditions of the product location, and the speed of the on-site service provided by the localities will vary.

Customers can obtain technical support through three ways, customers can call:

• Call center in its current area

• Customer service representative or technical support representative on the quotation

If repairs are required, Sovos technicians will arrange service through the call center where the customer is located. Sovos does not exclude that on-site services may be provided by Sovos service partners.

Service Overview:

On-site support service will be provided in the country and region where the customer makes a service request, and is limited to countries and regions that are capable of providing products and components purchased by the customer.

Please refer to the quotation for the specific service period. After this period, the online support service needs to be determined according to the Sovos service terms. Despite the provision of service years, consumables, batteries and other Sovos consumables and accessories are subject to specific support services.

Other important information confidentiality or exclusive rights claims. The customer promises that any information or data provided or sent to Sovos (by phone, mail or other means) is not customer confidential or proprietary.

This service description is subject to and supplements the terms and conditions of the higher-level agreement signed between the customer and Sovos. In the absence of such agreements, this article will be limited by and supplemented by Sovos ’standard terms and conditions of sales, service and technical support. When this article conflicts with such terms or conditions, this article shall prevail. Savos reserves the right to add or modify this article and the products and services described at any time without notice.